If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. It is a 'returns not accepted' item. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. The only real option was for me to issue the refund, which was harder than just clicking a button seeing as how I already removed the money from PayPal on the day after the purchase. When a buyer claims an item is not what they bought you simply refund them their money and it is done. Whether you accept returns or not, you have to specify a returns policy for each listing. Specify ReturnsNotAccepted for a listing if returns are not accepted. What in the actully insanity is this? Depending on the seller's return policy, we may put you in … Now, even clear cases of buyer's remorse are allowed to return. However, about two weeks ago, someone made an offer, which I accepted within a few minutes. I am still firmly planted on the fence about offering free returns, leaning toward 'over my dead body'. She added that not taking action would force eBay to step in and force the return, refund the money and could ultimately impact my ability to buy and sell on the site. /r/Ebay She paid with paypal. It stated that I needed to take action BY April 26. Also a seller you are always going to have bad buyers here and there, its. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. Who is looking out for us ? Additionally, I always spell this out in the description of my listings. I feel that I am being totally screwed. I quit selling on EBay for this reason. Small 2019 Bowman break and some thoughts, Thrift Treasures 117: Michael Jeffrey Jordan x 700-ish. Returns not accepted is outdated online. Archived. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … You are not alone. To improve your help experience, please sign in to your account. You can leave a response, or trackback from your own site. I've tried sending messages, and all he says is "it doesn't work". They were a Bowman Chrome Purple Refractor and Topps Update Red Foil. We then went around and around about Buyer’s Remorse and what not. If the seller doesn't accept the return (regardless of their return policy) and the buyer asks eBay to step in and help, eBay will automatically close the case in the buyers favour, refund them from your PayPal and let them keep the item. Since there's nothing "wrong" with the product, my inclination is to say "I'msorry, but this is a no returns allowed item, and I'm sorry that the shoes are too tight. The seller claims the item is not compatible with his mobile device. Sellers on eBay have the option of not offering returns, so it's possible you may be out of luck. There are some who would have said that I should have just accepted the return in the first place, or just given the buyer the 17.5% refund they were seeking after negotiation. Well which one is it? And just minutes after my accepting of the offer, the buyer paid. Just a heads up that you might want to to edit it for clarity. Classic Ebay sneak move. The item was shipped and confirmed as delivered. Active Member. You can return it even if the seller's returns policy says they don't accept returns. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. The unofficial eBay subreddit. I report him immediately and call CSR. ( Log Out / Annoying isn’t it. I refused and held at 10%. This isn't working for me. If eBay wants to force returns to be accepted, then eBay should take the risk. ( Log Out / How It Works. How to create your return policy. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. And sadly, in our hobby of trading cards where the market for our goods is super volatile, buyers have created an environment where they almost always hold all the cards — pun intended. So I decided to call. Watch Queue Queue. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. I’ve bought and sold items there almost since the site became the hub for all things collectible. There was no additional communication. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. What is defined as damaged, faulty or how it is described can be completely different things to different people. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. Posted by 1 year ago. This was refreshing, given the nonsense I’d dealt with a few times already. But things wouldn’t go so smooth. I understand if it’s SNAD but if it’s just buyers remorse, will eBay side with the seller? hide. The buyer shot back asking to meet him at 17.5%. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. I sent the cards with signature confirmation, half expecting there to be some sort of nefarious activity to come. Because the sports card market is volatile and returns/refunds should not be accepted in our market. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. Extremely frustrating. Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. This entry was posted on April 30, 2019 at 10:05 am and is filed under Misc.. You can follow any responses to this entry through the RSS 2.0 feed. However, she noted that I had to take action by a certain date (April 26) which was two days away. Feeling like I was going to be taken advantage of, I CALLED eBay to see if we could get this settled ASAP. Does “Returns Not Accepted” really mean no returns accepted? The buyer decided to request a refund through proper eBay channels, citing that the item was not as described and in the process taking a picture of the damage to the Chrome card. When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". Westindieman. From my experience it does deter some buyers from initiating a return request. 1. They have a 100% positive feedback and over a 100 reviews. This representative confirmed that I needed to take action BY the date listed above. 2. ( Log Out / The item in question is an electronic stabilizer with moving parts and motors. So they can make it sound as the 23 days was trying to help you. Given that the cards were in my possession, I sat down Tuesday morning to investigate the case further and to see how to proceed. The seller claims the item is not compatible with his mobile device. IMO as a seller its always better to accept returns, as you then have some control. Does “Returns Not Accepted” really mean no returns accepted? I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. But we don't get back the cost of shipping originally... eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. How do people alwats confuse this. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me they side on … They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. A day went by and I started thinking about the wording shown in the Refund Request and what the first representative said. i probably get osmo pocket instead." Buyer's expect returns. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Their is no point really... even if they changed their mind, the buyer can simply say that they got the wrong item. That return policy can be "no returns accepted" (except for errors in the listing … also the seller will get a defect Extortion is now excusable as long as buyer mails you back anything including a brick. it costs double to post through eBay than via royal mail. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. It worked when we sold it. In this day and age not accepting returns is pretty pointless most of the time due to certain buyers being aware they can force sellers to accept a return if the seller likes it or not by using the Item not as described, knowing full well eBay will side with them For what it’s worth, I have a 100% rating with nearly 2,900 feedbacks, the buyer has less than 200 transactions. I understand that she was just doing her job, and my issue was not with her, but with the policy, as well as with the buyer. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. 7 comments. In my way of thinking is if the seller is 100% sure they are decribing an item to the very best that they can do then why not accept returns . Most purchases on eBay are covered by eBay Money Back Guarantee. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. I got a second representative on the phone and explained my position. Because the sports card market is volatile and returns/refunds should not be accepted in our market. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. I’ve been a member of the eBay community for more than two decades. You probably won't win, but if you don't call, the chance of you winning is ZERO. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". The site has changed over the years, as have the practices of its users. All you had to do was call eBay and it was done. This is the loophole. To qualify for a refund, unwanted products must be: - in the same condition as supplied to you - unused, without installation or data input - complete with any accessories and free gifts offered with it - with the original box and unopened packaging - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. As a seller you have the opportunity to SELECT THAT while creating your listing. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Ebay 'returns accepted' Discussion in 'General Chat' started by Westindieman, Sep 28, 2018. My question is, if the product isn't as described or doesn't function like I thought it would, is there any … So let me get this straight? In My eBay, find the item under Purchase history, then in More actions, choose Return this item. I’m on the phone with eBay seeing what if any options I have. I’m sure I am not breaking ground here with this, but for me this is a first time. "No returns" should not be confused with "No Refunds". report. The representative also agreed that it puts sellers in a weird place and could see how it’s frustrating. Are unaware of eBay 's leanings on the phone with eBay and one of its business! N'T work '' a 100 % positive feedback and over again because eBay doesn ’ t to! Does work and that there is no compatibility issue always better to accept.! Sign in to your account ), you are commenting using your Facebook.. Electronic stabilizer with moving parts and motors will definitely be more than 50 $ to! To improve your help experience, please sign in to your account at it despite specifying. The mud publicly over interactions like this this was my response to the listing also indicated...., will eBay side with the buyer a claim description of my post here will. Been a problem his mobile phone how frustrating this could be as a claims..., about five minutes later I got a second representative on the title of my here..., its offer, the buyer paid could be fake or not and... The only saving grace was eBay allowing us to call back after the fact that I had returns! It is done, under what conditions over here: buyer bought a working Nintendo 64 in a while rant. The case is closed not as described with the buyer can simply say that they can make sound. Sold items there almost since the site has changed over the years, as you then have control. Additionally, I wonder though when it took effect on ebay.ca s but... 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